Refund policy
We want you to be happy with your purchase. Because many of our crochet products are handmade or made to order, please review the following policy before placing your order.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Free from damage caused after delivery
- Returned with its original packaging when possible
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Handmade Products
Each crochet item is individually handmade, so small differences in stitching, shape, size, or color may occur.
These slight variations are part of the handmade nature of the product and are not considered defects.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please include your order number and clear photos of the item so we can review the issue.
If the issue is confirmed, we will provide an appropriate solution, such as a replacement or refund, at no additional cost to you.
Cancellations
Orders may only be canceled before production or fulfillment has begun.
Because many of our products are handmade or made to order, we cannot guarantee cancellation once your order has entered production.
Please contact us as soon as possible if you need to make a change.
Return Shipping
For returns due to a change of mind or other reasons unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs.
If the return is due to an error on our part, such as receiving an incorrect or defective item, we will work with you to resolve the issue.
Refunds
Once your approved return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund.
Original shipping charges are non-refundable unless the order was incorrect or defective due to our error.
Non-Returnable Items
We cannot accept returns for:
- Personalized or customized products
- Items that have been used or damaged after delivery
- Items returned outside the return period
- Gift cards
Lost or Delayed Packages
A shipping delay does not automatically qualify an order for a refund while the package is still in transit.
If your tracking has not updated for an extended period or you believe your package has been lost, please contact us so we can investigate the shipment.
Contact Us
If you have any questions about a return, replacement, or refund, please contact our customer support team and include your order number in your message.