Terms of service
These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.
1. Online Store Terms
By using this website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction.
You may not use our products or services for any unlawful or unauthorized purpose.
2. Products
We make every effort to display our products, colors, designs, and details as accurately as possible.
Because many of our crochet products are handmade, slight variations in stitching, shape, size, placement, and color may occur. These natural variations make each handmade piece unique and are not considered defects.
3. Prices and Payments
All prices displayed on our website are subject to change without notice.
Payment must be successfully completed before an order can be processed. We reserve the right to cancel or refuse an order if payment cannot be verified or if we reasonably suspect fraudulent or unauthorized activity.
4. Orders
After placing an order, you will receive an order confirmation using the contact information provided at checkout.
An order confirmation does not guarantee acceptance of an order. We reserve the right to cancel or limit orders due to product availability, pricing errors, suspected fraud, or other reasonable circumstances.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
5. Handmade & Made-to-Order Products
Some products may be handmade or produced after an order is placed.
Production typically requires 1–3 business days, although processing times may vary during periods of high demand.
Once production or fulfillment has begun, cancellation or modification may not always be possible.
6. Shipping and Delivery
Estimated shipping times and other delivery information are provided in our Shipping Policy.
Delivery dates are estimates and are not guaranteed. Delays may occur because of carriers, customs clearance, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.
Some products may be produced and shipped by our production partners in Vietnam.
7. Returns and Refunds
Returns, replacements, cancellations, and refunds are governed by our Refund & Return Policy.
Please review that policy before completing your purchase, particularly when ordering handmade, personalized, or customized products.
8. Accuracy of Information
We make reasonable efforts to ensure that product descriptions, prices, availability, and other information on our website are accurate.
However, occasional errors or omissions may occur. We reserve the right to correct errors, update information, or cancel affected orders where appropriate.
9. Intellectual Property
Unless otherwise stated, the content available through our website—including branding, graphics, photographs, product designs, written content, and other materials—is owned by us or used with permission.
You may not reproduce, distribute, sell, modify, or commercially exploit this content without prior written permission.
10. Third-Party Services
Our website may use third-party services, including payment processors, shipping carriers, analytics providers, and other technology providers.
Your use of certain third-party services may also be subject to their respective terms and policies.
11. Prohibited Uses
You may not use our website to engage in fraudulent or unlawful activities, transmit malicious software, interfere with the operation or security of the website, attempt unauthorized access, or violate the rights of others.
We reserve the right to restrict access to our services when these Terms are violated.
12. Disclaimer
We aim to provide accurate information and reliable service, but we do not guarantee that our website will always be uninterrupted, error-free, or available at all times.
To the extent permitted by applicable law, our products and services are provided without warranties beyond those that cannot legally be excluded.
13. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website, products, or services.
Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded under applicable consumer protection laws.
14. Indemnification
To the extent permitted by law, you agree to indemnify and hold us harmless from claims or losses resulting from your unlawful use of our website or your material violation of these Terms.
15. Changes to These Terms
We may update these Terms of Service from time to time.
Any updated version will be published on this page. Your continued use of the website after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
16. Governing Law
These Terms are governed by the laws applicable to the business operating this website, without limiting any mandatory consumer rights that may apply based on your location.
17. Contact Information
If you have questions about these Terms of Service, please contact our customer support team using the contact information provided on our website.